How PracticeLuma works.

What PracticeLuma is

PracticeLuma is a growth support service for clinics. We review your public website and local search journey, identify practical opportunities and recommend what to improve next. PracticeLuma supports business and marketing decisions. It does not provide medical advice or guarantee enquiries, rankings, revenue or other outcomes.

Production packages and confirmed prices

Your checkout, invoice or signed agreement confirms the package, taxes where applicable, payment method and current terms. We do not add unconfirmed services, results or service-level guarantees.

Your free Growth Opportunity Check

Submit your name, work email, clinic name, public website and main growth priority. PracticeLuma creates a request and returns a reference ID. We review your public marketing journey and may hold the draft for a human quality check before sharing it.

The check is an initial business and marketing assessment—not medical, legal, regulatory or clinical advice, and not a promise of results.

What happens after I pay?

1. We confirm the selected package and authoritative payment state.
2. You receive onboarding instructions and a request for the minimum information needed.
3. We connect your clinic identity, website, priorities and approved contact to your client record.
4. PracticeLuma reviews the agreed public business and marketing information.
5. Findings and recommendations pass the applicable quality and human-approval checks.
6. Results are delivered through the channel agreed during onboarding.
7. Ongoing work continues according to your selected package while it remains active.

Onboarding and information we need

We may ask for your legal or trading name, clinic website and public locations, primary business contact, priority service categories, target locations, growth priority, approved brand language and any permission needed for agreed implementation.

Results, recommendations and AI

Results are presented as findings, priorities and recommended next actions. Their depth depends on your package and the information that can be reviewed lawfully and reliably.

AI helps organize information, identify patterns and draft findings. AI can be incomplete or wrong. Quality gates may hold an item for human review. An AI draft is not automatically approved public content, outreach or a clinical claim. Your clinic remains responsible for statements about its services and decisions requiring professional judgment.

Support and troubleshooting

Email hello@practiceluma.com and include your clinic name and request reference when available.

The form did not submit

Complete every required field, check that the clinic website is a valid public URL and retry once. If it still fails, email support with the time of the attempt. Do not submit the same request repeatedly.

No confirmation arrived

Check spam or junk and verify the supplied work email. Contact support with the reference shown on screen, if available.

The review says held or pending

It may be waiting for a quality or safety review. This does not mean an AI draft has been approved.

Information is wrong

Identify the inaccurate item and provide a corrected public source where possible. Do not send patient information.

Billing and cancellation

Clinic Starter is €299 per month and Clinic Growth is €599 per month. The authoritative checkout, invoice or agreement identifies your package, payment method, billing period, applicable taxes and payment state. A pending, failed, refunded or cancelled payment does not count as active paid service.

Request cancellation through the billing or support channel associated with your purchase. The applicable checkout or agreement controls effective dates, charges already due, refunds and access after cancellation. PracticeLuma will confirm the resulting subscription and service state.

Privacy and data boundaries

PracticeLuma uses the information needed to process your request, deliver the selected service, maintain records, prevent duplicates, respect consent and suppression choices, and support security and audit requirements. Public business information may be reviewed as part of the service. Do not provide patient or special-category data unless a separately agreed lawful process explicitly requires it.

Frequently asked questions

Does PracticeLuma guarantee enquiries or revenue?

No. We identify and prioritize opportunities, but commercial results are not guaranteed.

Does PracticeLuma provide medical advice?

No. PracticeLuma is a business and marketing support service.

Will AI publish or contact people automatically?

Not merely because a draft exists. Quality, approval, consent and suppression rules apply to actions and communications.

Can I submit patient information?

No. Do not submit patient records or unnecessary health information through the Growth Opportunity Check or ordinary support.

Where do I start?

Use the free Growth Opportunity Check or email hello@practiceluma.com.